Our commitment to accessibility.

You may notice that some of our providers do not accept insurance. There are several reasons a provider may choose to work outside of the insurance system.

Insurance reimbursement rates can be low, payments may be delayed, and the paperwork and administrative requirements can be substantial. Working outside of insurance allows providers to spend more of their time and energy focused on client care.

It can also offer greater flexibility and privacy. Insurance companies generally require a mental health diagnosis in order to cover therapy services. Some clients prefer not to have a diagnosis submitted to their insurance company, particularly when they are seeking support for grief, caregiving, life transitions, relationship challenges, stress, or other experiences that may not feel like an illness or disorder.

For some providers, not accepting insurance allows them to make decisions about the length, frequency, and focus of care together with their clients, rather than having those decisions influenced by insurance requirements.

We recognize that paying out of pocket is not possible for everyone. At The Aftermath Agency, we are committed to helping people understand their options, including insurance-based care, private-pay services, scholarships or reduced-cost services when available, and resource navigation to help connect clients with care that fits their needs and circumstances.

If you are a client of The Aftermath Agency and need care that is covered by your insurance, our Resource Navigator can help you find providers outside of our practice who accept your insurance and meet your specific needs.

If you receive therapy from Kimberly Crispeno, we can provide you with a superbill to submit to your insurance company for possible out-of-network reimbursement. Reimbursement varies by insurance plan, so we encourage you to check with your insurance provider to understand your specific benefits.

Want to learn more about how superbills work and what to ask your insurance company? Read our guide to using a superbill.