At The Aftermath Agency, your trust and privacy are fundamental. This page explains how we protect your information, the limits of our services, and your rights as a client.

Confidentiality & Privacy

  • All sessions, communications, and client records are confidential, consistent with professional and legal standards.

  • We do not share personal information without your explicit consent, except where legally required (e.g., risk of harm, court orders, mandated reporting).

  • Digital communications (email, text, social media) are not fully secure. Please use our secure client portal for sensitive information.

Data & Record-Keeping

  • Client records are maintained securely and stored according to Washington State regulations.

  • You have the right to request access to your records and, when appropriate, request copies or summaries.

  • Records are retained for the minimum time required by law; after that, they are securely destroyed.

Telehealth & Online Services

  • Telehealth services comply with HIPAA and state privacy regulations.

  • Technical issues or security limitations may affect confidentiality; we will discuss these before starting online sessions.

  • We cannot guarantee privacy in shared or public spaces during remote sessions.

Terms of Use

  • The Aftermath Agency website, content, and resources are provided for informational and educational purposes.

  • They are not a substitute for professional, medical, or legal advice. Always consult a qualified professional for urgent or personal concerns.

  • Use of our digital content implies agreement to these terms.

Payment & Refund Policies

  • All payments are processed securely via our client portal.

  • Payment is due at the time of service; see our Care Guidelines & Fees page for details.

  • Refunds or credits are handled according to our cancellation and rescheduling policies.

Intellectual Property

  • Content on our site (articles, videos, worksheets) is protected.

  • Personal use is allowed, but reproduction or commercial use requires written permission.

Legal Disclaimer

  • We are not a crisis service; if you are in immediate danger or experiencing a life-threatening situation, call 911 or your local crisis line.

  • Participation in our services does not create a traditional therapy, medical, or legal relationship beyond the agreed-upon care path.